Frequently Asked Questions

Everything you need to know about upgrading your kitchen and bath.

How long does shipping take for heavy fixtures like bathtubs?

Standard shipping for oversized items typically takes 7-10 business days. We use specialized freight carriers to ensure your fixtures arrive safely and without damage.

What is your return policy for installed items?

To be eligible for a return, items must be in their original packaging and must not have been installed. Once a fixture is installed, it can only be serviced under the manufacturer's warranty.

Do your faucets come with a warranty?

Yes, all our plumbing fixtures are covered by comprehensive manufacturer warranties, many of which include a limited lifetime warranty on the finish and function.

Can I request a specific finish that isn't listed on the site?

We often have access to extended catalog finishes. Please contact our sales team with the model number and your desired finish for a custom quote and lead time.

What should I do if my porcelain sink arrives damaged?

Please inspect your delivery immediately. If you notice any cracks or chips, document the damage with photos and contact our support team within 48 hours to arrange a replacement.

Are your products compliant with local plumbing codes?

All fixtures sold at Tuck Plumbing meet standard North American plumbing codes (UPC/cUPC) and Lead-Free requirements, ensuring they are safe for residential installation.